Can I get a refund on my Policy?

  • Updated

You have a 14 day 'cooling off' period from receipt of your documentation where during such time, should you decide the terms and conditions of the Policy do not meet your requirements and provided you have not travelled or claimed on the Policy, you can ask AllClear for a full refund. To request cancellation of your Policy contact us on 01708 339016.

Should you wish to cancel your Policy outside of the 14 day cooling off period or where a change to your existing Policy means we are unable to continue with your cover, then the following terms apply:

Single Trip Policies - Provided you have not travelled and are not claiming on the Policy, a refund of 50% of the total Policy premium paid will apply. However, please note that if the amount due back is less than £25, no refund will be made.

Annual Multi-trip Policies - Provided you have not made a claim (irrespective of whether your claim was successful or not) on the Policy and you confirm in writing that there is no claim pending, should you choose to cancel and understand that all benefits of the Policy will be cancelled, we will refund 5% of the total premium paid, for each full calendar month remaining on the Policy from the date of cancellation. However, please note that if the amount due back is less than £25, no refund will be made.

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