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When can I escalate my complaint to the Financial Ombudsman Service?

  • Updated

If you disagree with the outcome of your complaint, please contact us first and provide any new evidence you’d like us to consider.

We’ll review your comments and let you know whether they change our original decision. If you still don’t feel the outcome is fair or reasonable, you can refer your complaint to the Financial Ombudsman Service (FOS).

Financial Ombudsman Service contact details

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