Our Complaints Team aim to handle all complaints in less than 4 weeks. However, it can take up to 8 weeks in line with the Financial Ombudsman guidelines.
If this timeframe conflicts with your travel plans, please call us on 01708 339102.
How long does a complaint take to investigate?
- Updated
Was this article helpful?
0 out of 4 found this helpfulThanks for your feedback!
Please note that this form is for feedback only and is not intended for specific issues or queries. If you need to speak to an agent, please use Web Chat or our Contact forms.