Cancellation cover can help towards certain trip costs if you have to cancel before you travel for a reason your policy covers.
What you should know
- When it applies: Before you leave your home country for your trip.
- What it can help pay for: Your share of pre-paid, non-refundable travel and accommodation costs, and (if pre-booked) things like excursions, tours or activities.
- It must be unavoidable: It’s intended for situations where cancelling is necessary - not just because you no longer want to travel.
- You may need evidence: When you claim, you’ll need to provide supporting documents.
The cover provided for Cancellation cover depends on:
- Your cover level: Cancellation cover isn’t included with Silver.
- If you chose cover that excludes cancellation: Some Gold and Gold Plus policies can be bought without cancellation cover.
- The reason you’re cancelling: Covered reasons can vary, and some have extra conditions.
Read your policy documents
Eligibility, terms and exclusions apply. Please refer to your policy documents for full details.