What is the password to get into my documents?

  • Updated

Use the postcode shown on your policy documents, with all spaces removed.

How to open your documents

  1. Find the postcode shown on your policy documents.
  2. Enter the postcode as the password.
  3. Remove any spaces before submitting it.

Still need help?

If you still cannot open your documents, contact us through Web Chat.

If you would like to request your documents again, you can request this through our Web form

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