If you have a medical emergency while you’re away, call the 24-hour emergency assistance helpline on +44 (0) 203 467 4122.
What you should know
When to call: If you have a medical emergency.
Important: If you’re admitted to hospital, or your outpatient treatment is likely to cost more than £350, call as soon as possible.
Who you’ll speak to: The emergency assistance team (Zurich Assist) can arrange medical help based on your needs.
Have ready: Your name, policy number and contact details.
If it’s not an emergency: You can usually pay for simple outpatient treatment locally and claim when you return (keep receipts/invoices).
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