You need to tell us about any changes to your health or medication so we can confirm your cover remains valid.
When you should contact us
Please get in touch as soon as possible if you (or anyone insured on the policy):
- Develop a new medical condition
- Have a change to an existing medical condition
- Have your medication changed or amended
- Have been offered or received palliative care, or have been advised of a terminal illness
- Have been placed on a waiting list for medical treatment or investigation
If you do not provide full and accurate information when circumstances change, your cover could be invalid, and a claim may be rejected.
What you should do next
- Check your policy schedule to make sure the preexisting medical conditions you are covered for are listed correctly.
- If there are no changes, you do not need to do anything.
- If something has changed, call us before you book or start your journey, or pay the balance (or any further instalments) for your trip.
- We may change the premium and/or amend, restrict, or cancel your cover, depending on what has changed.
How to update your medical information
- Call the AllClear call centre on 01708 339029.
- Have your policy number to hand and explain what has changed.
If you are on a waiting list for medical treatment or investigation, you should tell us.
Please note that undiagnosed conditions are not covered.