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I can't find my medical condition

If your medical condition is not listed during screening, contact us and we will help you find the correct condition to declare.

How to find your medical condition

  1. Check the spelling of the diagnosed condition.
  2. Enter the first three letters into the medical screening form.
  3. Review the conditions suggested by the form.
  4. Select the diagnosed condition that matches the information given by your medical professional.

If your condition is still not listed

Our team can guide you through the screening questions and help you declare your condition correctly.

  • You can contact us using the Web Chat button in the bottom-right corner of the screen.
  • You can also call our UK team on 01708 339 028.

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Please note that this form is for feedback only and is not intended for specific issues or queries. If you need to speak to an agent, please use Web Chat or our Contact forms.