What should I do if I get food poisoning before or during my trip?

If you get food poisoning before or during your trip, seek medical help where needed and keep all medical evidence, receipts and travel documents to support any claim.

What this article helps you do

This article explains what to do if food poisoning affects your travel plans or you need medical treatment while you are away.

It does not confirm whether a claim will be accepted.

Applies to

• Applicable policies: Silver, Gold, Gold Plus and Platinum
• Trip type: Single trip or annual multi-trip
• When it applies: Before or during your trip, including if you need to return home early
• Check first: Silver policies do not include cancellation cover
• Important: Gold and Gold Plus policies may be sold without cancellation cover, so check your policy schedule

Quick answer

• If you need emergency medical help during your trip, call Zurich Assist as soon as possible.
• If you are admitted to hospital, or outpatient treatment is likely to cost more than £350, call Zurich Assist as soon as possible.
• If you pay for simple outpatient treatment locally, keep all valid receipts and invoices.
• If you need to cancel your trip or return home early, keep medical evidence confirming why this was medically necessary.
• Submit your claim online when you return.
• Tell us within 30 days of your trip ending about any incident that may result in a claim.

If you get food poisoning during your trip

If you become ill during your trip and need emergency medical help, contact Zurich Assist on +44 (0) 203 467 4122 as soon as possible.

You should also contact Zurich Assist as soon as possible if:

• You are admitted to hospital
• Outpatient treatment is likely to cost more than £350

If you need simple outpatient treatment that you can pay for locally, keep all receipts and invoices. You can submit a claim when you return.

If food poisoning means you need to cancel or return home early

For cancellation or cutting your trip short, the policy may require medical evidence confirming that cancelling or returning home early was medically necessary.

If you know you need to cancel your trip, tell your travel provider, holiday company, travel agent or accommodation provider immediately. This may help reduce any cancellation charges.

If you need to return home early for medical reasons, contact Zurich Assist before making arrangements. Early-return costs must be approved or authorised where required by the policy.

Documents to prepare for a claim

You may need:

• Your original policy documents and policy schedule
• Your booking confirmation
• Original travel-booking receipts
• Original medical receipts
• A medical report confirming the condition for which you received treatment
• Any other evidence requested on the claim form

Keep all receipts, as your claim may be affected if you cannot provide them.

How to claim

1. Seek medical help where needed.
2. Keep all medical evidence, receipts and travel documents.
3. Submit your claim online at www.submit-claim.com/allclear.
4. Tell us within 30 days of your trip ending about any incident that may result in a claim.
5. Provide any additional evidence requested on the claim form.

Still need help?

To discuss an existing claim, or if you cannot submit a claim online, call the claims helpline on 0800 011 3135 and mention AllClear Travel Insurance.

Phone lines are open Monday to Friday, from 9am to 5:30pm, excluding bank holidays.

This information is for general guidance only and does not constitute medical advice.