If you have suspected food poisoning before or during your holiday, get medical help if needed, keep evidence, and contact us or Zurich Assist if your travel plans are affected.
What this article helps you do
This article explains what to do if you become unwell with suspected food poisoning before you travel or while you are away.
Applies to
- Policy: All AllClear customers
- Trip type: Before or during your holiday
- Who it applies to: Anyone named on the policy
- Prerequisite: You must be fit to travel before starting your holiday
- Not included if: Cancellation information only applies where your policy includes cancellation cover
Quick answer
- If you are unwell before you travel, check whether you are fit to travel.
- Speak to a GP or medical practitioner if you are unsure.
- If your policy includes cancellation cover and you need to cancel, keep medical evidence.
- If you become seriously ill during your holiday, contact Zurich Assist as soon as possible.
- Keep receipts, medical reports, booking documents, and any other evidence requested.
- Speak to an adviser if you are unsure what to do next.
Before you travel
If you have suspected food poisoning before your holiday, do not travel unless you are fit to travel.
If your policy includes cancellation cover and you need to cancel for medical reasons, ask a medical practitioner for evidence confirming that cancellation is medically necessary. Tell your travel provider as soon as you know you need to cancel.
While you are away
If you become seriously ill during your holiday, get medical help locally.
Contact Zurich Assist as soon as possible if:
- you are admitted to hospital,
- your outpatient treatment is likely to cost more than the policy threshold,
- you may need to come home early,
- you may need to extend your journey because of illness.
Keep all medical receipts and reports. You may need these if you make a claim after you return home.
How to make a claim after your trip
- Submit your claim online
- Tell us about any incident that may lead to a claim within the policy timescale.
- Keep your policy documents, booking confirmation, receipts, medical receipts, and medical report.
- Provide any other evidence requested on the claim form. See more information for Making a claim