If your passport is lost or stolen during your trip, report it to the consular representative within 24 hours and keep written confirmation for your claim.
What this article helps you do
This article explains the steps to take if your passport or travel documents are lost, stolen or damaged while you are away.
Applies to
- Applicable policies: Gold, Gold Plus and Platinum
- Trip type: Single trip or annual multi-trips
- When it applies: During a trip, outside the country you departed from
- Not included: Silver policies do not include loss or damage to belongings
Quick answer
- Report the lost, stolen or damaged passport to the consular representative within 24 hours.
- Get written confirmation showing when the passport was lost or stolen, and when you received a replacement passport.
- Keep receipts for any necessary travel, accommodation, public transport or replacement-document costs.
- Submit your claim online when you return.
- Notify us within 30 days of your trip ending about any incident that might lead to a claim.
What can be included
Depending on your policy level, passport and travel document claims can include:
| Policy level | Passport and travel documents limit | Excess |
|---|---|---|
| Gold | £300 | Nil |
| Gold Plus | £500 | Nil |
| Platinum | £500 | Nil |
The policy wording lists possible costs such as reasonable travel and accommodation costs to get a replacement passport or visa, replacement passport fees while abroad, and reasonable additional public transport costs if you cannot make your pre-booked return flight within 24 hours of the scheduled departure.
It can also include the pro-rata value of the original passport and replacement costs for travel tickets, Green Cards, visas, prepaid accommodation vouchers, prepaid car-hire vouchers and prepaid excursion vouchers.
Before you claim
Your passport or travel documents must have been:
- stored in a locked safety deposit box, locked safe or locked accommodation;
- left in the care of your accommodation provider; or
- carried on your person.
If your passport is stolen, report it to the necessary authorities and keep the written report.
How to claim
- Report the passport loss, theft or damage to the consular representative within 24 hours.
- Ask for written confirmation from the consular representative or police.
- Keep receipts and evidence for replacement passport, travel document, travel, transport or accommodation costs.
- Submit your claim online at www.submit-claim.com/allclear when you return.
- Have your policy documents, booking confirmation, original travel receipts and any other evidence requested on the claim form.
Still need help?
If you need to discuss an existing claim or cannot claim online, call the claims helpline on 0800 011 3135 and mention AllClear Travel Insurance. Phone lines are open Monday to Friday, 9am to 5:30pm, excluding bank holidays.