How do I make a claim?

  • Updated

Making a claim online is the quickest and easiest way to process your claim.

For policies purchased from 1st June 2023 onwards:

  • Your claims handler is Reactive Claims
  • You can make a claim via www.submit-claim.com/allclear
  • Alternatively, you can call Reactive Claims to request a claims form on 01420 259055
    Reactive Claims are open Monday to Friday, 9am to 5pm (excluding bank holidays)

For queries on existing claims, contact Reactive Claims on 01420 259055 or email Info@reactiveclaims.com/post address: Reactive Claims Limited, PO Box 353, Alton, GU34 9LE

For policies purchased on or before 31st May 2023:

  • Your claims handler is Claims Settlement Agency Ltd. (CSA)
  • You can make a claim via www.submitaclaim.co.uk/AL
  • Alternatively, you can call CSA to request a claims form on 01702 427268
    CSA are open Monday to Friday, 9am to 5:30pm (excluding Bank holidays)

For queries on existing claims, contact CSA on 01702 427268.

Please ensure you notify the claims team within 30 days of your trip ending of any occurrence likely to give rise to a claim.

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