Claims

How do I make a claim? How do I make a non-emergency claim? How long do I have to make a claim? How do I know I am covered to make a claim? My flights been cancelled, what should I do? How long does a claim take to be processed?

I want an update on my claim, who do I contact? What If I am unhappy with the outcome of my claim?

Emergency Assistance - Contact Number Who do I contact for emergency medical assistance when I am abroad? What is the Emergency Assistance helpline?

Will my Policy cover me for medical treatment whilst travelling in the UK? Why do I need repatriation Travel Insurance?

Am I covered if there is a death in the family whilst I am abroad? Am I covered for repatriation on a winter sports or adventure holiday? Is repatriation cover necessary?