What is an undiagnosed condition?

  • Updated

A condition is considered undiagnosed if there is an ongoing symptom with an unknown cause where you are recieving tests, treatment or ongoing investigations.

We are unable to cover undiagnosed conditions. If you do not provide full and accurate information before you take out the insurance or when circumstances change, your cover could be invalid, and any claim may be rejected.

What to do if you’re having investigations or your health changes

You must tell us and consult your medical practitioner if you (or anyone insured on the policy) develop a new condition, have a change to an existing medical condition, or have medication changed or amended.

You must also disclose if you (or anyone insured on the policy) have been placed on a waiting list that could cause you to cancel or cut short your trip.

Eligibility, terms and exclusions apply. Please refer to your policy documents for full details.

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