A condition is considered undiagnosed if there is an ongoing symptom with an unknown cause where you are receiving tests, treatment, investigations or monitoring. We are unable to cover undiagnosed conditions.
You will need to inform us of any new symptoms, illnesses, injuries, or other changes in your health. If you are unsure what your symptoms mean, whether they are linked to an existing condition, or whether they count as a change in your health, speak to your GP or medical practitioner and contact us for guidance.
What to do if you have symptoms, investigations, or a health change
You must tell us and consult your medical practitioner if you, or anyone insured on the policy:
- Develops a new condition
- Has a change to an existing medical condition
- Has new, ongoing, unexplained, or worsening symptoms
- Has medication changed or amended
- Is receiving tests, treatment, or ongoing investigations
- Has been placed on a waiting list that could cause you to cancel or cut short your trip
- Is unsure whether symptoms or a medical concern need to be declared
If the cause of your symptoms is not known, please do not decide for yourself. Speak to your GP or medical practitioner and contact us so we can confirm what information is needed.
Eligibility, terms, and exclusions apply. Please refer to your policy documents for full details.