A condition is undiagnosed if symptoms persist without a known cause despite tests or treatment. Insurance does not cover undiagnosed conditions. You must provide full, accurate information when applying or if health changes occur, or claims may be rejected. Notify the insurer and your doctor of new conditions, changes to existing ones, medication changes, or if placed on a waiting list affecting travel. Eligibility and exclusions apply; see policy documents for details.
A condition is considered undiagnosed if there is an ongoing symptom with an unknown cause where you are receiving tests, treatment or ongoing investigations.
We are unable to cover undiagnosed conditions. If you do not provide full and accurate information before you take out the insurance or when circumstances change, your cover could be invalid, and any claim may be rejected.
What to do if you’re having investigations, your health changes or you're unsure how to declare your condition
You must tell us and consult your medical practitioner if you (or anyone insured on the policy) develop a new condition, have a change to an existing medical condition, or have medication changed or amended.
You must also disclose if you (or anyone insured on the policy) have been placed on a waiting list that could cause you to cancel or cut short your trip.
Eligibility, terms and exclusions apply. Please refer to your policy documents for full details.