Our Opening Hours
| Monday - Friday | 08:30 – 20:00 |
| Saturday | 09:00 – 17:30 |
| Sunday | 10:00 – 17:00 |
Sales
| Telephone | Online | |
| For new policies | 01708 339 028 | To get a quote online |
| Renewing your policy | 01708 339 140 | To renew your policy |
| For terminal illnesses | Please call our dedicated team on 01708 339 323 |
Customer Service
| Telephone | Additional help | |
| To make changes to your policy: | ||
| Update medical information Add or change medical condition(s) | Please call our dedicated team on 01708 339 029 | More info on adding medical conditions |
| Changes to your trip Including destination or duration, add/remove travellers | Amending my Policy | |
| Optional Upgrades Add or remove optional cover | Adding Optional Upgrades | |
| Update your address or contact details (Click on one of the links to take you to the form - This is the quickest way) | ||
| Unsubscribe from marketing | ||
| Cancel your policy | ||
| Retrieve your documents | ||
| Change my auto-renewal | ||
| Anything else | Please reach out to our team via Web Chat by clicking the chat button at the bottom-right of your screen. | |
Claims
| Telephone | |
| Emergency medical assistance | If you have a medical emergency whilst abroad, you must contact the 24-hour assistance team on +44 (0) 203 467 4122 |
| Non-emergency/Non-medical claims |
The quickest way to submit a claim is online To discuss an existing claim, our claims handler Gallagher Bassett, can be contacted on 0800 011 3135 (Monday – Friday, 9 am – 5:30 pm, excluding bank holidays). |
Complaints
| Contact us by mail: | Send us an email: (easiest way to contact us) | Feel free to give us a call regarding your complaint: | Additional help |
| Redwing Court, AllClear House, 1 Ashton Road, Romford RM3 8QQ | complaints@allclearInsurance.com |
01708 339 102 |
More info on our Complaints process |
Media
| For journalist and PR enquiries, please email | media@allclearinsurance.com | |
| If you need help using our website or you're experiencing any Technical issues during the quotation process, please email claims |
Our Address:
AllClear Insurance Services Limited AllClear House 1 Redwing Court Ashton Road Romford Essex RM3 8QQ