There is no fixed timeframe for a claim to be assessed, as this depends on the type of claim and the evidence required. Once we have all the information we need, we will review your claim as soon as possible.
If your claim is approved, payment will usually be made within five working days.
What this helps you do
This explains how to submit your claim and avoid delays.
What you need to know
- Outcome type: Depends. Timing varies by claim type and the evidence needed.
- Conditions: You must notify us within 30 days of your trip ending about any incident that might lead to a claim, otherwise you risk your claim being void.
- Conditions: Provide all requested supporting documents.
- Next step: Submit your claim online and upload your evidence.
Steps
Submit your claim online and provide all required evidence so it can be assessed.
- Submit your claim online using the approved link here.
- Report the incident within 30 days of your trip ending.
- Upload relevant documents, such as your policy schedule, booking confirmation, receipts and, where needed, medical or police reports.
- Send any further evidence requested by the claims team.
- Once all required details have been provided, your claim can be assessed. If your claim is approved, payment will usually be made within five working days.
What could delay your claim?
- If information is missing, provide it as soon as possible so your claim can be assessed.
- If more evidence is requested, send it as soon as possible because this may affect timings.
- If you report the incident more than 30 days after your trip ends, your claim may be at risk of being void.