Claims should be submitted online within 30 days of your trip ending, with all required evidence provided. Once complete, processing typically takes up to five working days. Delays occur if information or requested evidence is missing or if the incident is reported late.
How long will my claim take?
There is no fixed timeframe, but once all required details have been provided, you should expect your claim to be processed within five working days.
What this helps you do
This explains how to submit your claim and avoid delays.
Quick answer
- Outcome type: Depends. Timing varies by claim type and the evidence needed.
- Conditions: You must notify us within 30 days of your trip ending about any incident that might lead to a claim, otherwise you risk your claim being void.
- Conditions: Provide all requested supporting documents.
- Next step: Submit your claim online and upload your evidence.
Steps
Submit your claim online and provide all required evidence so it can be processed.
- Submit your claim online using the approved link here.
- Report the incident within 30 days of your trip ending.
- Upload relevant documents, such as your policy schedule, booking confirmation, receipts and, where needed, medical or police reports.
- Send any further evidence requested by the claims team.
- Once all required details have been provided, you should expect your claim to be processed within five working days.
What could delay your claim?
- If information is missing, provide it before the claim can be processed.
- If more evidence is requested, send it as soon as possible because this may affect timings.
- If you report the incident more than 30 days after your trip ends, your claim may be at risk of being void.